Tell us about the damage — we'll tell you the right route
There are three ways to start, depending on what suits you and what's happened to your vehicle. Pick the one that fits.
Choose how to start
Book a Workshop Estimate
Best if the damage needs to be inspected in person, or you'd like advice before deciding how to proceed.
- Damage that's difficult to photograph clearly
- Possible hidden damage behind a bumper, panel or trim
- Multiple damaged areas
- You're considering an insurance claim
Upload Photos for an Online Estimate
Best for clear, cosmetic damage that can be photographed properly.
- Minor dents, scratches or scuffs
- Damage where the full affected area is visible
- Simple damage a few clear photos can show completely
Ask for Guidance First
Not sure whether to pay privately, claim through your own insurance, or use a non-fault claims support route? Tell us what's happened and we'll give you an honest steer.
Email Your QuestionOr read up first: someone else hit your car · no other driver involved
Not sure which to pick? If the damage is simple and fully visible, Path 02 means you don't even need to visit us — upload clear photos and we'll email your estimate. If it might be hiding more, is affected by panel gaps or impact, or you're weighing up an insurance claim, book a proper workshop slot instead: we'd rather give it ten unhurried minutes than a rushed look between walk-ins.
What does it cost? A standard retail estimate is free. Where your insurer specifically requires an Audatex assessment, that estimate carries a £70 + VAT charge — this reflects a real cost to us in preparing and submitting the assessment, not an arbitrary fee.
It's not a genuine cost to you, though, provided the repair goes ahead with us: it's deducted from your excess where one applies, or refunded in full where it doesn't. The charge is only kept if you decide not to have the repair carried out here.
Three simple steps
Your details
Complete the short first section of the form and choose your preferred route.
Book or upload
Book a workshop appointment, or answer a few extra questions and upload photos.
We review & respond
We review everything and send your estimate — or get in touch if we need more information.
Your details
This request is submitted through our secure estimate system. A member of the team will come back to you with next steps. Your information is handled securely and used only to prepare your estimate — see our Privacy Policy.
Booking a workshop estimate? Once you've entered your details and clicked the continue button, you'll be asked to click Submit to continue through to our online booking diary — scroll up slightly if you don't see the Submit button.
The diary may open in a new browser tab, so check your open tabs if the page doesn't seem to move on. Choose your date and time, then click Request Now to confirm your booking.
"This was first class service from Mike at Refinish. From posting pics of the damage, to the quote — which was the best one I had. And the work itself is fantastic — you'd never know it had collided with a stone wall! Beautiful job and Mike was very professional throughout. I'd highly recommend Refinish!"
— Laura Heggan, Google reviewTaking your own photos?
- One photo showing the whole affected side of the vehicle
- One photo from a few steps back showing the damaged panel
- Close-up photos of the damage itself
- Extra angles if the damage looks different in changing light
- Any broken clips, trims, lights or panel gaps
Avoid photos that are too close, blurry, dark, or taken with strong reflections across the damage.
Important: online estimates are based on the information and photographs supplied. If additional damage is found once the vehicle is inspected or stripped, the final cost may change. For more complex damage, an in-person estimate is usually the better option.
Simple, reassuring, professional
If you book a workshop estimate: you'll receive confirmation of your booking. When you arrive, we'll inspect the vehicle, discuss the damage with you, and advise on the most suitable repair route — preparing an estimate after the inspection where possible.
If you upload photos for an online estimate: your details and photos are reviewed, and if they're clear enough we'll prepare an estimate and email it over. If we need more information, better photos, or an in-person look before pricing the repair, we'll let you know.
If you email a question: it goes straight to Mike, who'll reply directly with an honest steer on the right route for your situation.
Whichever route you take, if insurance or non-fault claims support is the better option, we'll help you set that up rather than leaving you to work it out alone.
Call or visit the workshop
You're welcome to call ahead or visit us at Unit 7 Kings Court, 9 Glen Tye Road, Broadleys Business Park, Stirling FK7 7LH. See our Contact page for phone, email and directions.