Frequently Asked Questions

Can you repair a scratched bumper without replacing it?

In most cases yes — cosmetic scratches and scuffs can be repaired and refinished in the workshop without needing a replacement bumper.

How much does a bumper scuff repair cost in Stirling?

Costs vary with the size of the damage and the colour involved. Cosmetic bumper repairs are typically one of our more affordable jobs, and the quickest way to get an exact price is through our quote journey.

Can you repair car park dents and scratches?

Yes — this is core, everyday work for our workshop, and one of the most common reasons customers get in touch.

Do I need to claim on insurance for minor bodywork damage?

Not necessarily. For smaller cosmetic damage, a private repair often works out better value than an insurance claim, since it avoids any impact on your no-claims discount.

Is it worth repairing bodywork before selling my car?

Often yes — visible damage can reduce a buyer or dealer's offer by more than the repair costs. See our Lease Return & Pre-Sale page for more detail.

Can I choose my own bodyshop for an insurance repair?

In most cases yes — many policies let you choose your own repairer rather than the insurer's recommended network, though it's worth checking your specific policy terms.

Do I have to use the repairer my insurance company recommends?

No, not usually — but some insurers apply an additional excess or reduce certain benefits, such as a full guarantee, if you choose your own repairer instead of their approved network. We can help you challenge that if you'd like to use us — one good reason to is that approved repairers are often well outside Stirling, which can mean an inconvenient trip for an estimate or to drop off your car.

Should I claim on insurance for bodywork damage?

It depends on your excess, the impact on your no-claims discount, and how severe the damage is. Smaller cosmetic repairs often suit a private repair better, while larger damage usually suits a claim.

Why does an insurance repair cost more than a private repair?

It is not a difference in quality \u2014 every repair follows the same manufacturer repair methods and uses the same materials, whether paid privately or through insurance. The extra cost comes from the additional administrative and compliance steps insurance work requires, such as Audatex estimating and insurer liaison. Our private, retail rate is also set lower because we are paid on completion, rather than waiting on an insurer's invoice to be processed.

What is included in a manufacturer-method insurance repair?

It covers assessment, correct parts, approved repair techniques, colour matching and any required recalibration, following the vehicle manufacturer's specified process.

What should I do if someone hits my car and it was not my fault?

Exchange details with the other driver, take photos of the damage and scene, and contact us before agreeing to any repair route — we can talk you through the non-fault claims support process from there.

Can I choose Refinish Limited for a non-fault accident repair?

Yes — an appropriate non-fault claims support route is set up to keep the repair with the bodyshop of your choice, so your vehicle can be repaired at Refinish Limited.

Will I have to pay my excess if the accident was not my fault?

In general terms, a properly handled non-fault claim aims to avoid you paying an excess, though exact terms depend on your circumstances rather than being a guarantee.

Can I get a replacement car while mine is being repaired?

This is typically arranged as part of the non-fault claims support route, which can include a replacement vehicle for the repair period, depending on your circumstances.

How does a non-fault claims support route work with Refinish Limited?

It manages liability, replacement vehicle arrangements and cost recovery from the at-fault driver's insurer, while the physical repair stays with us throughout — get in touch and we'll explain the specifics for your case.

Should I repair scratches before returning a lease car?

Usually yes — a proper repair often costs less than the lease company's penalty charge for the same damage, and it lets you choose the repairer.

Can you repair lease return damage in Stirling?

Yes — this is a named service line, covering scuffs, scratches, dents and bumper damage ahead of lease return inspections.

Is it cheaper to repair bodywork before handing back a lease car?

Generally yes, compared with the penalty charges lease companies apply for the same damage — it's worth comparing a repair quote against your lease company's damage charge schedule.

Should I fix bumper damage before selling my car?

Often yes — it tends to improve presentation and protect resale value by more than the cost of the repair itself.